Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Recommend irrigation products and services

KHU-AGR-0297

Australian Equivalent

AHCIRG349

Elements

Learning Outcomes

This unit of competency describes the skills and knowledge required to recommend irrigation products and services, including researching product range, estimating product quantities, providing product warranty advice, negotiating price and payment options, and providing advice and arranging product service and repairs, to fulfil the needs of a client. The unit applies to individuals who recommend irrigation products and services under broad direction, and take responsibility for their own work. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Research and apply knowledge of store product range

0297.E1.O1Access relevant sources of information to develop irrigation product knowledge

0297.E1.O2Identify products according to relevant product information

0297.E1.O3Operate store products, machinery and equipment safely

0297.E1.O4Apply knowledge of irrigation product range when recommending to clients

E2Recommend irrigation products

0297.E2.O1Identify client irrigation needs

0297.E2.O2Provide and explain details of product specifications to client to assist with buying decisions

0297.E2.O3Explain features and benefits of products to client to create a buying environment

E3Estimate quantities

0297.E3.O1Estimate accurate quantities of irrigation products from measurements and information provided, according to product requirements

0297.E3.O2Provide quotation based on estimated quantities to client

E4Advise on irrigation product warranties

0297.E4.O1Provide to client clear explanation of the comparisons between products and manufacturer warranties

0297.E4.O2Confirm individual product warranty terms and conditions from relevant sources of information

0297.E4.O3Provide to client written information regarding individual product warranty terms and conditions, including extended or promotional warranties

E5Negotiate price and payment options

0297.E5.O1Explain payment options, including store recommended retail pricing for various brand options

0297.E5.O2Negotiate individual product prices where necessary to achieve sales

0297.E5.O3Complete sales documentation according to workplace requirements

E6Advise on and arrange product service and repairs

0297.E6.O1Question client to determine nature of product service or repair requirements

0297.E6.O2Identify requirements by accessing manufacturer information

0297.E6.O3Offer solutions, taking into consideration the nature of the requirements and available product information

0297.E6.O4Identify and discuss the service or repair process

0297.E6.O5Quote price and timeline for basic service or repairs

0297.E6.O6Obtain client details and record on repair form

0297.E6.O7Label item for repair and store securely according to workplace procedures

0297.E6.O8Notify client on completion of service or repair