Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide irrigation sales and service

KHU-AGR-0309

Australian Equivalent

AHCIRG446

Elements

Learning Outcomes

This unit of competency describes the skills and knowledge required to identify customer needs, provide advice, recommend irrigation components and pumps, research irrigation innovations and conduct retail transactions. The unit applies to individuals who apply specialist skills and knowledge to providing irrigation sales and service. This includes applying and communicating non-routine technical solutions to predictable and unpredictable problems. All work is carried out to comply with workplace procedures, health and safety in the workplace requirements, legislative and regulatory requirements, and sustainability and biosecurity practices. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Establish customer needs

0309.E1.O1Use interpersonal skills to engage with customer and identify needs

0309.E1.O2Handle customer enquiries courteously and promptly according to workplace procedures and legislative requirements

0309.E1.O3Match available products to customer needs and against ecological considerations

E2Research and provide product advice

0309.E2.O1Research and update knowledge and understanding of irrigation products regularly from authoritative sources

0309.E2.O2Provide advice to customers on products and/or services in a timely and professional manner according to workplace procedures and legislative requirements

0309.E2.O3Explain or showcase product and/or service details to meet customer needs

0309.E2.O4Suggest alternative and additional products and services as necessary

0309.E2.O5Address customer client concerns and questions

E3Recommend irrigation components and pumps

0309.E3.O1Interpret irrigation design

0309.E3.O2Confirm pump and component requirements and discuss with customer

0309.E3.O3Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability

0309.E3.O4Provide advice on components based on technically correct and current information

E4Conduct retail transactions with irrigation customers

0309.E4.O1Estimate quantities for irrigation installation projects

0309.E4.O2Prepare and supply quotes on products and services

0309.E4.O3Negotiate price and payment options

0309.E4.O4Provide advice on irrigation product warranties

0309.E4.O5Organise product service and repairs according to workplace procedures

0309.E4.O6Organise delivery of irrigation merchandise in a timely manner to meet customer needs

E5Research irrigation innovations and products

0309.E5.O1Maintain contacts in irrigation product development, and review new products regularly

0309.E5.O2Study exhibitions and field displays to update technical expertise

0309.E5.O3Read and incorporate technical and extension information into advice to customers