0454.E1.O1Use interpersonal skills to engage customer and identify needs
0454.E1.O2Handle customer enquiries courteously and promptly according to workplace procedures and legislative requirements
0454.E1.O3Match available products to customer needs
SKILLS PORTAL
ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
Cambodian Skills Delivery Model
SEAL National Course Catalogue · MLVT / National Training Board
54
Sector Frameworks
1,164
Qualifications
15,161
Competency Units
10,938
Elements
41,782
Learning Outcomes
2,822
Assessment Packages
Provide information on hardware products
KHU-AGR-0454
Australian Equivalent
AHCMER305
Elements
2
Learning Outcomes
7
This unit of competency describes the skills and knowledge required to identify customer needs and provide information on hardware products. The unit applies to individuals who provide information on hardware products under broad direction, and take responsibility for their own work. All work must be carried out to comply with workplace procedures, health and safety in the workplace requirements, legislative and regulatory requirements. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements & Learning Outcomes
20454.E2.O1Research and update knowledge and understanding of hardware products from authoritative sources
0454.E2.O2Provide information to customer in a timely and professional manner according to workplace procedures and legislative requirements
0454.E2.O3Exhibit and safely demonstrate products to customer
0454.E2.O4Address customer concerns and questions and suggest alternative or additional products to meet requirements