Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide information on plants and their culture

KHU-AGR-0564

Australian Equivalent

AHCPCM306

Elements

Learning Outcomes

This unit of competency describes the skills and knowledge required to identify client issues or requirements, identify the preferred solution, and provide information and solutions to clients. The unit applies to individuals who provide information on plants and their culture under broad direction, and take responsibility for their own work. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Identify client issues or requirements

0564.E1.O1Initiate contact with the client in a timely and professional manner using interpersonal skills and communication techniques

0564.E1.O2Assist the client in explaining issues or requirements by using attentive listening and questioning techniques

0564.E1.O3Clarify the nature of the issue or requirements by gathering relevant information from the client

0564.E1.O4Define the issue according to the amount of information gathered

0564.E1.O5Seek assistance from appropriate personnel, and follow up with client where required

E2Identify preferred solution

0564.E2.O1Identify and develop recommendations, options or strategies using available in-house and online reference material, product information, own experience and collective workplace knowledge

0564.E2.O2Examine and evaluate options and strategies using problem-solving techniques

0564.E2.O3Determine optimal solution based on reasoned argument and gathered evidence

E3Provide information or preferred solution

0564.E3.O1Explain cultural requirements for the plant or recommended solution, including method of application, where applicable, and probable outcomes to the client

0564.E3.O2Refer to original source of the plant and its cultural requirements, where necessary

0564.E3.O3Use attentive listening and questioning techniques to respond to client requests for clarification or more information