Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide information on products and services

KHU-AGR-0829

Australian Equivalent

AHCWRK216

Elements

Learning Outcomes

This unit of competency describes the skills and knowledge required to provide information on products and services in a range of workplace settings. The unit applies to individuals who provide information on products and services under general supervision with limited autonomy or accountability. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Identify information requirements

0829.E1.O1Update knowledge and understanding of products and services using authoritative sources

0829.E1.O2Use interpersonal skills to identify customer information needs

0829.E1.O3Respond to customer enquiries respectfully and promptly

0829.E1.O4Identify personal and professional limitations in addressing customer information needs, and seek assistance

E2Provide information

0829.E2.O1Provide information to customers in a timely and professional manner, and according to workplace policies and procedures

0829.E2.O2Present products and services to customer

0829.E2.O3Refer enquiries outside own professional knowledge for follow-up and completion