Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Build customer relations in an automotive workplace

KHU-AUT-0005

Australian Equivalent

AURACA103

Elements

Learning Outcomes

This unit describes the skills and knowledge required to maintain a customer database, monitor existing customer service processes and operations, and identify opportunities to value add to customer experiences in an automotive workplace. The unit applies to those working in the automotive vehicle or component sales and service environment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Maintain customer database

0005.E1.O1Upload information relating to new customers regularly to database according to workplace procedures

0005.E1.O2Update information relating to existing customers regularly to maintain relevance and currency of database

0005.E1.O3Access and analyse information relating to customers and their sales and service history

E2Determine customer value-adding opportunities

0005.E2.O1Monitor customer needs and value-adding opportunities regularly via information accessible on the company database and through informal channels

0005.E2.O2Assess current automotive products and services against customer needs

0005.E2.O3Document and report trends in customer service needs and value-adding opportunities to supervisor

E3Contribute to workplace business operations

0005.E3.O1Review customer service operations with supervisor to check alignment with current customer service requirements

0005.E3.O2Make recommendations for changes to customer service operations following consultation with supervisor