Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Communicate effectively in an automotive workplace

KHU-AUT-0014

Australian Equivalent

AURAFA103

Elements

Learning Outcomes

This unit describes the skills and knowledge required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology. The unit applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Prepare to communicate

0014.E1.O1Establish purpose of communication and identify required information

0014.E1.O2Interpret and examine non-verbal information, as required

0014.E1.O3Choose communication method to suit audience and purpose

0014.E1.O4Prepare relevant information and prioritise in a logical manner

E2Participate in routine verbal communication

0014.E2.O1Verbally exchange information using language, tone and pace suited to audience and purpose

0014.E2.O2Use automotive terminology, including vehicle and component descriptions, accurately and according to industry conventions

0014.E2.O3Conduct verbal exchanges with others in a courteous and professional manner, according to workplace communication protocols.

0014.E2.O4Use active listening and questioning techniques to clarify and confirm understanding

0014.E2.O5Clearly express own opinions and listen to the opinions of others without interruption

E3Carry out routine communications

0014.E3.O1Use written and other non-verbal communication techniques to convey accurate and factual information according to workplace communication protocols.

0014.E3.O2Clarify intended meaning with recipients

0014.E3.O3Use workplace communication devices required for the task according to equipment specifications and workplace procedures

E4Contribute to workplace communication

0014.E4.O1Respond to requests for information from colleagues in a timely manner

0014.E4.O2Contribute to work group activities and meetings

0014.E4.O3Clarify instructions from supervisor or colleagues

0014.E4.O4Seek feedback from supervisor or colleagues and incorporate into own communication