Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Comply with legal aspects of a service and repair contract in an automotive workplace

KHU-AUT-0021

Australian Equivalent

AURALA001

Elements

Learning Outcomes

This unit describes the performance outcomes required to act within legal and ethical boundaries of a service and repair contract when dealing with customers, implement measures to avoid disputes, and resolve disputes that do occur. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Interpret service and repair contract

0021.E1.O1Legal obligations of all parties involved in a valid service and repair contract are identified

0021.E1.O2Legal liabilities of repairer performing work without a valid service and repair contract are identified

0021.E1.O3Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified

0021.E1.O4Workplace service and repair contract is analysed to determine relevant legal compliance requirements

E2Comply with service and repair contract requirements

0021.E2.O1Procedures are implemented to advise customers of the terms of contract into which they are entering

0021.E2.O2Procedures are implemented to ensure staff only use valid service and repair contracts

0021.E2.O3Procedures are implemented to minimise liability or customer claims in relation to bailment

E3Establish service and repair warranty requirements

0021.E3.O1Warranties document is developed detailing requirements

0021.E3.O2Procedures are implemented to ensure staff are aware of warranty requirements

0021.E3.O3Warranty requirements are documented and stored according to workplace procedures

E4Enforce service and repair contract requirements

0021.E4.O1Workplace policy on payment terms for services provided are implemented according to workplace procedures

0021.E4.O2Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required

0021.E4.O3Legal procedures to recover payment when a customer defaults are identified and implemented as required

E5Conduct dispute resolution processes

0021.E5.O1Procedures to minimise disputes with customers are implemented

0021.E5.O2Workplace records are maintained to support outcomes in any customer disputes

0021.E5.O3External sources of assistance in dispute resolution are identified

0021.E5.O4Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes