Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Work effectively with others in an automotive workplace

KHU-AUT-0022

Australian Equivalent

AURAMA001

Elements

Learning Outcomes

This unit describes the performance outcomes required to work effectively with a range of people in an automotive workplace. It involves identifying own and others’ job roles, communicating appropriately, working in shared tasks, and dealing with issues, problems and conflicts. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Determine own and others’ roles and job requirements

0022.E1.O1Own and others’ workplace responsibilities and duties are identified

0022.E1.O2Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs

0022.E1.O3Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures

0022.E1.O4Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities

0022.E1.O5Safe and appropriate workplace attire is identified, used and maintained

E2Work in shared tasks

0022.E2.O1Own and others’ roles in shared tasks are determined and clarified

0022.E2.O2Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made

0022.E2.O3Work tasks are carried out according to personal roles and responsibilities and workplace requirements

0022.E2.O4Support is provided to colleagues to ensure tasks and goals are met, as required

0022.E2.O5Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on

0022.E2.O6Suggestions for improvements to processes are made and discussed with colleagues

E3Deal effectively with issues, problems and conflict in work groups

0022.E3.O1Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required

0022.E3.O2Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures

0022.E3.O3Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures