Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Communicate business information in an automotive workplace

KHU-AUT-0027

Australian Equivalent

AURAMA102

Elements

Learning Outcomes

This unit describes skills and knowledge required to communicate business information effectively in verbal and written forms and through participating in meetings and presentations. It involves reaching agreement on work-related issues and formally communicating specific business information on a day-to-day basis using a range of communication devices and methods. The unit applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Communicate information verbally

0027.E1.O1Determine purpose of verbal communication and choose communication style to suit audience requirements and purpose

0027.E1.O2Deliver information verbally using clear, succinct and unambiguous language and required industry terminology

0027.E1.O3Question listeners to verify that information provided has been received and understood as required

0027.E1.O4Provide clarification, rephrasing or additional explanations as required

0027.E1.O5Listen to verbal information received from others carefully, and clarify and confirm with the speaker as required

E2Communicate information in writing

0027.E2.O1Determine purpose or objectives of written communication and choose communication style to suit audience and purpose

0027.E2.O2Draft written text using required vocabulary, grammatical structures and conventions

0027.E2.O3Structure text logically, format and present following workplace procedures

0027.E2.O4Check text to confirm that key messages are clear, succinct and unambiguous and meet intended purpose

0027.E2.O5Read written information received from others carefully and clarify information as required

E3Communicate in meeting

0027.E3.O1Identify purpose of meeting and clarify as required

0027.E3.O2Attend meeting and make positive contribution to outcomes according to workplace meeting procedures and own level of responsibility

0027.E3.O3Carry out own responsibilities relating to meeting outcomes according to workplace meeting procedures

E4Present information to others

0027.E4.O1Identify and clarify purpose for presenting information to others and features of the target audience

0027.E4.O2Plan information to be presented and organise logically

0027.E4.O3Identify and select resources needed to present information

0027.E4.O4Check resources prior to presenting information to ensure that they are functioning properly

0027.E4.O5Conduct presentation as planned and provide required responses to audience questions and feedback

0027.E4.O6Review audience feedback on presentation to improve future practice

E5Discuss and resolve a workplace issue

0027.E5.O1Analyse key factors and issues relating to a workplace issue

0027.E5.O2Plan key discussion points and suitable approach to discussion

0027.E5.O3Conduct discussion according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed

0027.E5.O4Carry out required follow-up action according to workplace procedures and further discussions with other parties conducted as required

0027.E5.O5Document solutions or outcomes according to workplace procedures