0034.E1.O1Nature of customer enquiry or concern is determined using appropriate questioning techniques
0034.E1.O2Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements
0034.E1.O3Troubleshooting process options are researched and those most appropriate to the circumstances are selected
0034.E1.O4Tools and equipment are selected and checked for serviceability according to manufacturer procedures
