Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Work in a retail bicycle environment

KHU-AUT-0038

Australian Equivalent

AURBCA101

Elements

Learning Outcomes

This unit describes the skills and knowledge required to work in a bicycle retail environment. The unit involves determining own career goals, developing bicycle industry knowledge, maintaining tools, equipment and own workspace, and completing workplace processes and documentation. It applies to those working in the bicycle retail, service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Prepare to work in a retail bicycle environment

0038.E1.O1Determine job requirements in accordance with workplace instructions

0038.E1.O2Source and interpret workplace information relating to own job role

0038.E1.O3Identify workplace and team practices and lines of communication required of own job role

E2Undertake workplace activities

0038.E2.O1Greet customer in line with workplace customer service standards

0038.E2.O2Identify and address customer needs in accordance with workplace procedures and safety and environmental requirements

0038.E2.O3Escalate complex customer requirements and feedback to supervisor as required

0038.E2.O4Complete sale in line with workplace procedures and processes

E3Complete work processes

0038.E3.O1Clear work area and dispose or recycle materials according to workplace procedures

0038.E3.O2Maintain workplace sales equipment within scope of own role and report if faulty

0038.E3.O3Complete workplace documentation according to workplace procedures