0348.E1.O1Gather and document available information on required item and confirm with customer
0348.E1.O2Determine original host for the part or product from available information
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Assessment Packages
Select and supply automotive parts and products
KHU-AUT-0348
Australian Equivalent
AURSCA101
Elements
3
Learning Outcomes
9
This unit describes the skills and knowledge required to identify, select and supply automotive parts and products to meet customer requirements. It involves matching a diverse range of automotive components, parts and products to a customer’s vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manual, computer-generated and online catalogue systems. The unit applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements & Learning Outcomes
30348.E2.O1Identify and access index system for part or product host
0348.E2.O2Match part or product with cataloguing information using the parts index system, its aids and user guides, and identify potential suppliers
0348.E2.O3Seek clarification regarding potential match from supplier as required
0348.E2.O4Document and process identifying details of part or product
0348.E3.O1Supply part to customer or order if not in stock according to workplace procedures
0348.E3.O2Process workplace documentation according to workplace procedures
0348.E3.O3Update customer records according to workplace procedures