Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Sell automotive products and services

KHU-AUT-0352

Australian Equivalent

AURSCA105

Elements

Learning Outcomes

This unit describes the skills and knowledge required to sell products and services in an automotive retail environment. It involves identifying potential sales opportunities, and presenting, demonstrating and selling a range of automotive products and services. The unit applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Engage customer and identify potential sale

0352.E1.O1Maintain welcoming customer environment and approach customer in a timely and professional manner according to workplace procedures

0352.E1.O2Use interpersonal skills to engage the customer according to workplace procedures

0352.E1.O3Identify customer needs and expectations for specific products and services through questioning and active listening

E2Present and demonstrate product or service to customer

0352.E2.O1Select product or service options that best meet customer needs

0352.E2.O2Explain and demonstrate product or service features, functions and accessories, eliciting customer interaction

0352.E2.O3Give customers the opportunity to test or trial the product or service in line with workplace procedures

0352.E2.O4Assist customers to identify their preferred option

E3Obtain customer agreement to purchase product or service

0352.E3.O1Discuss or negotiate price for product or service and agree with customer

0352.E3.O2Make sale using closing technique according to workplace procedures

0352.E3.O3Process and document sale according to workplace procedures

E4Complete transaction and customer follow-up procedures

0352.E4.O1Supply or deliver product or service transaction to customer according to supplier specifications and workplace delivery procedures

0352.E4.O2Determine customer satisfaction and take remedial action as required to maximise repeat business or referral opportunities

0352.E4.O3Identify opportunities for value adding or repeat sales and take follow-up action in line with workplace procedures

0352.E4.O4Complete customer records and develop plans for follow-up of potential new sales of products and services