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Provide vehicle technology information

KHU-AUT-0354

Australian Equivalent
AURSCA109
Elements
4
Learning Outcomes
12

This unit describes the skills and knowledge required to present aftermarket or integrated vehicle technology information and vehicle operating instructions to customers at point-of-sale, delivery or handover. It involves explaining and demonstrating product and operational vehicle technology to a diverse range of customers purchasing a motor vehicle. The unit applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

4
E1Obtain and evaluate aftermarket or integrated vehicle technology information
0354.E1.O1Locate and analyse vehicle and aftermarket accessory instructions to determine key operational features
0354.E1.O2Access and follow workplace procedures
0354.E1.O3Analyse vehicle operating instructions to identify operating procedures
0354.E1.O4Review and update information relating to vehicle type and model operating instructions regularly
E2Communicate information to customers
0354.E2.O1Explain and demonstrate vehicle features, technology and functions to customers according to dealership procedures
0354.E2.O2Simplify and communicate difficult to interpret operating instructions to customer
0354.E2.O3Communicate key information to customer in a professional manner
E3Record vehicle handover information
0354.E3.O1Record customer vehicle handover information and obtain sign-off according to workplace procedures
0354.E3.O2Record information using workplace systems and procedures
0354.E3.O3Supply key items and accessories to customer
E4Recommend and implement improvements to vehicle handover
0354.E4.O1Seek feedback on vehicle handover techniques and evaluate according to workplace procedures
0354.E4.O2Review vehicle handover techniques regularly and implement improvements that maximise effective customer service and repeat business in line with workplace procedures
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SEAL — South East Asia Learning Identifier & Skills Portal · Prepared for MLVT Executive approval and TVET institute review · Derived from the Australian National Training Register (training.gov.au, CC-BY) and aligned to the Cambodian Qualifications Framework and DSC Standard Training Packages · Delivered via Gibble SMS · July 2026