Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Conduct online transactions in an automotive workplace

KHU-AUT-0355

Australian Equivalent

AURSCA111

Elements

Learning Outcomes

This unit describes the skills and knowledge required to conduct online transactions when selling a range of automotive products and services. It also includes dispatching goods and checking processed online transactions. The unit applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Perform online transactions

0355.E1.O1Confirm workplace requirements for online sale of automotive products and services

0355.E1.O2Secure online personal authentication information according to workplace requirements

0355.E1.O3Determine required online functions and processes to supply required automotive products and services

0355.E1.O4Report technical difficulties in accessing and using online facilities to online service provider

E2Administer online transactions

0355.E2.O1Complete online transaction and dispatch purchased automotive product or service according to terms of online transaction

0355.E2.O2Complete records of transactions and maintain according to workplace procedures

0355.E2.O3Compare workplace records with online records, and report irregularities according to workplace procedures

E3Review effectiveness of online transactions

0355.E3.O1Review automotive products and services rendered to determine quality and timeliness of delivery in relation to advertised profile and content

0355.E3.O2Analyse customer feedback against online transaction history to determine customer satisfaction

0355.E3.O3Report any issues with service provider to supervisor according to workplace procedures