Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Administer event registrations

KHU-TOU-0002

Australian Equivalent

SITEEVT021

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events and administer them through to finalisation, and to prepare event registration materials and set-up and process on-site event registrations. This unit is relevant to events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to thi

Elements & Learning Outcomes

E1Process and update registrations.

0002.E1.O1Interpret and accurately process event registrations according to organisational procedures and timelines.

0002.E1.O2Identify, collect and process missing client information within appropriate timelines.

0002.E1.O3Offer alternatives for unavailable registrations or provide information on waitlist options.

0002.E1.O4Answer client enquiries about costs and other event details.

0002.E1.O5Record client details and financial status of registrations using relevant systems and technology.

0002.E1.O6Accept, process and record requests for amendments or cancellations.

0002.E1.O7Provide details of amendment or cancellation conditions and charges and confirm client understanding.

0002.E1.O8File event registrations according to organisational procedures.

E2Monitor and report on registrations.

0002.E2.O1Check and finalise event registration details within designated timelines.

0002.E2.O2Monitor registrations and generate registration reports for relevant personnel.

0002.E2.O3Identify and report on potential attendance issues emerging from registration information.

0002.E2.O4Prepare and issue client documentation, checking for accuracy and amending as required, within designated timeframes.

0002.E2.O5Generate and distribute final registration reports in agreed formats and styles according to organisational procedures and timelines.

E3Prepare event registration materials.

0002.E3.O1Prepare and check all registration materials and equipment prior to event.

0002.E3.O2Source and prepare required resources to address contingencies.

0002.E3.O3Check and reconfirm arrangements for event access.

E4Set up on-site registration area.

0002.E4.O1Establish contact with venue or site personnel and conduct site inspection, to establish familiarity and facilitate effective communication during event.

0002.E4.O2Locate and check registration set-up against pre-arranged agreements, ensuring traffic management is considered and optimised.

0002.E4.O3Identify registration area safety and access issues and resolve with venue or site personnel.

0002.E4.O4Check efficiency and working order of registration equipment and resolve or report deficiencies.

E5Process on-site registrations.

0002.E5.O1Check attendee registration details and provide event information and admission according to organisational procedures and event deadlines.

0002.E5.O2Identify, record and resolve registration discrepancies according to individual responsibility and organisational procedures.

0002.E5.O3Process on-site event payments.

0002.E5.O4Finalise and store registration records and resources.