Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Manage on-site event operations

KHU-TOU-0009

Australian Equivalent

SITEEVT028

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to manage on-site operational activities for the production of events. It requires the ability to finalise operational plans, oversee event set-up, execution and break-down, and evaluate the operational success of events. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event coordinators and managers as well as venue duty, front of house and operations managers who operate independently, and are responsible for operational decisions. They may work in event management companies, in event venues, or in organisations that organise their own events. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Austra

Elements & Learning Outcomes

E1Finalise event preparations.

0009.E1.O1Check final arrangements for event and address discrepancies or outstanding matters.

0009.E1.O2Analyse event requirements and develop plans and procedures for event production.

0009.E1.O3Prepare and collate operational documentation to facilitate effective on-site management and distribute to relevant personnel.

0009.E1.O4Develop and provide event briefings to relevant personnel in advance of event.

0009.E1.O5Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.

E2Oversee event set-up.

0009.E2.O1Establish on-site contact with contractors and reconfirm all requirements.

0009.E2.O2Assess all aspects of event set-up against prearranged service agreements and check for safety and ease of attendee access.

0009.E2.O3Identify deficiencies and discrepancies and take prompt action to resolve.

0009.E2.O4Conduct final briefing on event operational details, including communication and control mechanisms.

E3Monitor event operation.

0009.E3.O1Monitor event operation through observation and communication with relevant personnel to ensure effective delivery of services.

0009.E3.O2Identify and quickly evaluate operational problems as they arise and take prompt action to resolve.

0009.E3.O3Monitor compliance with environmental and social sustainability procedures to ensure minimal impacts.

0009.E3.O4Liaise with client throughout event to ensure satisfaction with service delivery and make necessary adjustments.

E4Oversee event break-down.

0009.E4.O1Ensure event break-down is completed according to agreements.

0009.E4.O2Check and sign invoices according to contractor agreements.

0009.E4.O3Debrief relevant personnel to improve future event service delivery.

E5Evaluate operational success of event.

0009.E5.O1Obtain feedback from customers and seek input from personnel and contractors on event operations.

0009.E5.O2Reflect on and evaluate operational problems.

0009.E5.O3Provide recommendations for improvements to future event management practices.