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Assessment Packages

Develop crowd management plans

KHU-TOU-0015

Australian Equivalent
SITEEVT034
Elements
5
Learning Outcomes
22

This unit describes the performance outcomes, skills and knowledge required to develop plans and procedures for admitting, seating and dispersing crowds to ensure safety, security and well-being of personnel and participants. It requires the ability to use critical thinking, planning and organisational skills, combined with detailed knowledge of risk management issues, crowd control techniques and relevant emergency procedures. It applies to individuals responsible for developing plans and procedures for managing large crowds in any industry or community context, including events. The unit applies to workers who operate with significant autonomy and who are responsible for making strategic management decisions. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occu

Elements & Learning Outcomes

5
E1Analyse risks associated with large crowds.
0015.E1.O1Identify and evaluate crowd management regulatory constraints and requirements.
0015.E1.O2Identify and analyse general risks associated with the gathering of large crowds.
0015.E1.O3Identify and analyse current and emerging situation-specific risks and assess their impact when planning.
0015.E1.O4Inspect, or organise inspection of, venue and facilities to ensure regulatory compliance and facilitate risk assessment.
0015.E1.O5Assess need for specialised security assistance or involvement of authorities in crowd management.
E2Develop crowd management strategies.
0015.E2.O1Establish maximum limits for admission based on analysis of risks and venue.
0015.E2.O2Estimate expected crowd numbers based on historical data and current trends or attendance information.
0015.E2.O3Consult with relevant stakeholders on crowd management approaches.
0015.E2.O4Develop approaches that minimise identified risks.
0015.E2.O5Evaluate and respond to broader management constraints and issues.
0015.E2.O6Develop evaluation criteria for crowd management strategies in consultation with stakeholders.
E3Develop crowd management operational plan.
0015.E3.O1Develop and document crowd management procedures, including contingency procedures.
0015.E3.O2Determine and document resource requirements for crowd management.
0015.E3.O3Identify critical tasks and allocate responsibilities and timelines.
0015.E3.O4Develop contractor specifications as required.
0015.E3.O5Obtain approval for plan from relevant stakeholders.
0015.E3.O6Provide operational information to staff and other stakeholders.
E4Develop emergency crowd management procedures.
0015.E4.O1Develop and document procedures for managing crowds in emergency situations in consultation with relevant stakeholders.
0015.E4.O2Identify and document safety needs of special populations in emergency situations.
0015.E4.O3Implement and accurately document required practice drills.
E5Evaluate crowd management plan and procedures.
0015.E5.O1Evaluate effectiveness of crowd management based on agreed evaluation criteria.
0015.E5.O2Incorporate outcomes of evaluation into future planning.
SEAL — South East Asia Learning Identifier & Skills Portal · Prepared for MLVT Executive approval and TVET institute review · Derived from the Australian National Training Register (training.gov.au, CC-BY) and aligned to the Cambodian Qualifications Framework and DSC Standard Training Packages · Delivered via Gibble SMS · July 2026