Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Prepare rooms for guests

KHU-TOU-0021

Australian Equivalent

SITHACS011

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts. The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Prepare for room servicing.

0021.E1.O1Identify rooms requiring service from information supplied.

0021.E1.O2Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions.

0021.E1.O3Identify supplies for trolleys and select or order in sufficient numbers.

0021.E1.O4Load trolleys safely with adequate supplies for room servicing requirements.

0021.E1.O5Access rooms according to organisational customer service and security procedures.

E2Make up beds.

0021.E2.O1Strip beds and mattresses and check pillows and linen for stains and damage.

0021.E2.O2Replace stained and damaged linen according to organisational policies and procedures.

0021.E2.O3Make beds according to organisational procedures.

E3Clean rooms.

0021.E3.O1Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety and organisational procedures.

0021.E3.O2Clean rooms with minimum disruption to guests.

0021.E3.O3Identify and respond to hazards.

0021.E3.O4Reduce negative environmental impacts through efficient use of energy, water and other resources.

0021.E3.O5Identify pests and take required action according to organisational policies and procedures.

E4Organise rooms.

0021.E4.O1Check and reset furniture, fixtures and fittings.

0021.E4.O2Check and replenish or replace room supplies.

0021.E4.O3Collect and store guest items left in vacated rooms.

E5Check rooms.

0021.E5.O1Identify room defects, damaged items or suspicious items or occurrences.

0021.E5.O2Report items for follow-up by maintenance teams.

0021.E5.O3Check all aspects of room set-up and cleanliness prior to leaving.

E6Check and store trolleys and equipment.

0021.E6.O1Clean trolleys and store equipment after use.

0021.E6.O2Safely dispose of all waste and hazardous substances according to environmental requirements.

0021.E6.O3Check supplies and replenish or reorder according to organisational procedures.