0023.E1.O1Review and plan for expected daily arrivals, special requests or major guest movements.
0023.E1.O2Welcome guests and direct to check-in area.
0023.E1.O3Escort guests to rooms and explain and promote organisation and room features.
SKILLS PORTAL
ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
Cambodian Skills Delivery Model
SEAL National Course Catalogue · MLVT / National Training Board
54
Sector Frameworks
1,164
Qualifications
15,161
Competency Units
10,938
Elements
41,782
Learning Outcomes
2,822
Assessment Packages
Provide porter services
KHU-TOU-0023
Australian Equivalent
SITHACS013
Elements
3
Learning Outcomes
8
This unit describes the performance outcomes, skills and knowledge required to provide porter services in commercial accommodation establishments. It requires the ability to check and plan for daily arrivals, assist guests with luggage and provide ancillary services for guests. The unit applies to frontline service personnel in commercial accommodation venues. Porter services are usually associated with dedicated bell desk or concierge roles in larger venues. In smaller venues, reception or other staff provide these services. People working under supervision undertake this function, though the unit may also be relevant to owner-operators of small businesses. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislativ
Elements & Learning Outcomes
30023.E2.O1Assist guests with luggage and luggage storage according to organisational policies and procedures and security requirements.
0023.E2.O2Safely transport and deliver guest luggage to correct locations within appropriate timeframes using safe manual handling techniques and moving equipment as required.
0023.E2.O3Track lost luggage within the venue and take steps to locate and deliver to guest or correct location.
0023.E3.O1Provide ancillary services according to organisational procedures.
0023.E3.O2Liaise with colleagues in other departments where appropriate to ensure effective response to service requests.