Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Conduct a product tasting for alcoholic beverages

KHU-TOU-0076

Australian Equivalent

SITHFAB029

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to set up and conduct product tastings of alcoholic beverages and provide information on the key characteristics of the alcohol on offer for tasting. It requires the ability to taste and self-evaluate products on offer, set up and conduct tastings, interact with customers and maintain products at optimum quality throughout the product tasting. The unit applies to hospitality, retail and wholesale organisations that conduct product tastings of wines, beers, spirits or liqueurs. It applies to frontline sales and operational personnel who operate with some level of independence and under limited supervision. This includes beverage sales consultants, winery sales staff, bar specialists, sommeliers and bar attendants. The sale and service of alcohol, including in product tastings, is subject to the provisions of Respo

Elements & Learning Outcomes

E1Taste and evaluate alcoholic beverages.

0076.E1.O1Identify basic characteristics of alcoholic beverages using sensory evaluation techniques.

0076.E1.O2Use information from evaluations to prepare for tastings.

E2Set up and serve tasting samples.

0076.E2.O1Set up tasting area, equipment and supplies according to safety procedures and organisational standards.

0076.E2.O2Make tasting environment conducive to effective tasting.

0076.E2.O3Prepare and open products using techniques appropriate to particular product characteristics.

0076.E2.O4Pour and present product to customers according to legal requirements and organisational procedures.

0076.E2.O5Serve tasting samples in an order that allows the customer to experience different product characteristics most effectively.

0076.E2.O6Collect and dispose of tasting waste according to safety, hygiene and other organisational requirements.

E3Interact with customers during tasting.

0076.E3.O1Proactively provide relevant and correct information on alcoholic beverage products to customers.

0076.E3.O2Encourage customers to ask questions or provide opinions on products being served.

0076.E3.O3Correctly answer customer questions about alcoholic beverage products and provide appropriate assistance with selections.

0076.E3.O4Facilitate tasting by customers according to responsible service of alcohol procedures.

E4Maintain and rotate alcoholic beverage products.

0076.E4.O1Maintain the quality of open and closed alcoholic beverages according to product characteristics.

0076.E4.O2Store and rotate products to ensure optimum quality.

0076.E4.O3Identify beverage product faults and substitute other stock or products.