Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide responsible gambling services

KHU-TOU-0087

Australian Equivalent

SITHGAM022

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling. Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry. Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, K

Elements & Learning Outcomes

E1Implement responsible gambling practices.

0087.E1.O1Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

0087.E1.O2Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.

0087.E1.O3Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures.

0087.E1.O4Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

E2Provide information and assistance to customers about gambling harm and harm minimisation.

0087.E2.O1Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction.

0087.E2.O2Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.

0087.E2.O3Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.

0087.E2.O4On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.