Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Attend gaming machines

KHU-TOU-0088

Australian Equivalent

SITHGAM023

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to maintain gaming machines, make payouts on them, check security of gaming areas and provide advice on games offered by the organisation. The unit applies to gaming venues, and to gaming attendants who work under general supervision within established procedures. It applies to all electronic data transfer (EDT) and data retrieval and promotion systems, and to player tracking and government monitoring systems. In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM022 Provide responsible gambling services. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational lice

Elements & Learning Outcomes

E1Advise customers on gaming activities.

0088.E1.O1Advise customers on gaming activities and features of games according to relevant rules and regulations.

0088.E1.O2Explain machine operations to customers as required.

0088.E1.O3Display gaming information in suitable locations.

0088.E1.O4Respond to customer queries, requests and complaints according to organisational standards.

E2Maintain gaming machines.

0088.E2.O1Clear and refill machines according to government, industry and organisational regulations.

0088.E2.O2Identify machine faults promptly and correctly.

0088.E2.O3Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

0088.E2.O4Identify, mark and report unserviceable machines promptly.

E3Monitor security of gaming areas.

0088.E3.O1Observe players and onlookers, noting and reporting unusual practices and behaviours.

0088.E3.O2Carry out machine security checks.

0088.E3.O3Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.

0088.E3.O4Keep payout and gaming machine record books and keys secure.

0088.E3.O5Identify where appropriate and follow barring procedures according to organisational policy.

E4Make gaming machine payouts.

0088.E4.O1Verify payouts according to organisational procedures.

0088.E4.O2Complete payout according to organisational procedures.

0088.E4.O3Check the identification and age of players as required, prior to payouts.

0088.E4.O4Identify situations where payouts should be refused and refer player to the appropriate person.

0088.E4.O5Pay winnings to the player and witness player according to organisational procedures.

0088.E4.O6Validate machines and return them to service promptly where appropriate.

0088.E4.O7Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings according to organisational procedures.

0088.E4.O8Resolve or escalate payout disputes where required and according to organisational procedures and customer service standards.

E5Operate and maintain coin dispensing equipment.

0088.E5.O1Operate coin dispensing equipment according to manufacturer instructions.

0088.E5.O2Identify and respond to equipment faults according to individual scope of responsibility.

0088.E5.O3Dispense, receive and weigh coins according to industry and organisational procedures.

0088.E5.O4Handle cash according to organisational security procedures.