0090.E1.O1Provide information to customers about Keno games.
0090.E1.O2Advise customers on Keno promotions as required.
0090.E1.O3Respond to customer queries, requests and complaints according to organisational policies and procedures.
SKILLS PORTAL
ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
Cambodian Skills Delivery Model
SEAL National Course Catalogue · MLVT / National Training Board
54
Sector Frameworks
1,164
Qualifications
15,161
Competency Units
10,938
Elements
41,782
Learning Outcomes
2,822
Assessment Packages
Conduct Keno games
KHU-TOU-0090
Australian Equivalent
SITHGAM025
Elements
7
Learning Outcomes
22
This unit describes the performance outcomes, skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues, and provide advice on Keno to customers. The unit applies to gaming venues that offer Keno games, and to gaming attendants who work under general supervision within established procedures. In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM022 Provide responsible gambling services. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements & Learning Outcomes
70090.E2.O1Identify and confirm verbal and standard entry bet types.
0090.E2.O2Process bet types according to designated procedures.
0090.E3.O1Check tickets through card reader, scanner or by serial number.
0090.E3.O2Process cash and cheque payouts according to pre-set limits.
0090.E3.O3Perform cash and cheque transactions according to agency and system limits and organisational policies and procedures.
0090.E3.O4Refer large payouts, bets, cash ins and cash outs to the appropriate person.
0090.E4.O1Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
0090.E4.O2Re-issue tickets where required according to organisational policies and procedures.
0090.E5.O1Use general functions of software and machines when necessary according to authorised limitations.
0090.E5.O2Seek authorisation to use software and machines from the appropriate person where required.
0090.E6.O1Clean card readers as required by organisational procedures.
0090.E6.O2Change new paper rolls and ribbons as required by organisational procedures.
0090.E6.O3Check paper feed and reset card readers as required by organisational procedures.
0090.E6.O4Identify maintenance problems promptly and take appropriate measures.
0090.E7.O1Follow Keno rules according to legislative requirements and organisational policies and procedures.
0090.E7.O2Use the terminal disable function when appropriate.
0090.E7.O3Handle and balance cash and float according to organisational policies and procedures.
0090.E7.O4Identify where assistance is required and call the Keno Hotline for assistance.
0090.E7.O5Observe players and onlookers and note and report unusual practices and behaviours accurately and promptly.