Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Attend casino gaming machines

KHU-TOU-0099

Australian Equivalent

SITHGAM034

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to maintain casino gaming machines, make payouts on them, check security of gaming areas, and provide advice on games offered by the organisation. The unit applies to gaming areas in casinos, and to gaming attendants who work under general supervision within established procedures. It applies to all electronic data transfer (EDT) and data retrieval and promotion systems, and to player tracking and government monitoring systems. In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM022 Provide responsible gambling services. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupatio

Elements & Learning Outcomes

E1Advise customers on gaming activities.

0099.E1.O1Advise customers on gaming activities and features of games according to relevant rules and regulations.

0099.E1.O2Explain machine operations to customers as required.

0099.E1.O3Respond to customer queries, requests and complaints according to organisational standards.

E2Maintain gaming machines.

0099.E2.O1Refill machines according to government, industry and organisational regulations.

0099.E2.O2Identify machine faults promptly and correctly.

0099.E2.O3Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

0099.E2.O4Identify, mark and report unserviceable machines promptly.

E3Monitor security of gaming areas.

0099.E3.O1Observe players and onlookers, noting and reporting unusual practices and behaviours.

0099.E3.O2Carry out machine security checks.

0099.E3.O3Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.

0099.E3.O4Keep payout and gaming machine record books and keys secure.

0099.E3.O5Where appropriate, follow barring procedures according to organisational policies and procedures.

E4Make gaming machine payouts.

0099.E4.O1Verify payouts according to organisational procedures.

0099.E4.O2Complete payout according to industry and organisational procedures.

0099.E4.O3Identify situations where payouts should be refused and refer them to the appropriate person.

0099.E4.O4Validate machines and return them to service promptly where appropriate.

0099.E4.O5Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.