Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Source and use information on the hospitality industry

KHU-TOU-0107

Australian Equivalent

SITHIND006

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry. The unit applies to all hospitality sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge to support product planning, marketing and strategic management activities. This is covered in other units of competency. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise work performance. The skills in this unit must be

Elements & Learning Outcomes

E1Source and use industry information.

0107.E1.O1Identify sources of information on the structure and operation of the hospitality industry.

0107.E1.O2Access information of relevance to the hospitality industry to assist operational duties.

0107.E1.O3Obtain information on features of current and emerging hospitality products and services relevant to job role.

0107.E1.O4Apply information about the hospitality industry and its products and services to enhance the quality of work performance.

E2Source and use compliance information.

0107.E2.O1Obtain information on laws specifically relevant to the hospitality industry and work compliantly.

0107.E2.O2Seek information on industry quality assurance schemes and apply to benefit own organisation.

0107.E2.O3Access and apply information on career planning and equal employment opportunity (EEO) law.

0107.E2.O4Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices.

E3Source and use information on hospitality technology.

0107.E3.O1Source and access information on current and emerging technologies that impact on operational duties.

0107.E3.O2Use information on technology to suggest new and improved workplace practices.

0107.E3.O3Use current and emerging technology in day to day work activities.

E4Update personal and organisational knowledge of the hospitality industry.

0107.E4.O1Identify current issues and trends for the industry.

0107.E4.O2Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.

0107.E4.O3Share updated information with colleagues.