Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Work as a guide

KHU-TOU-0129

Australian Equivalent

SITTGDE014

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their day-to-day work. This unit applies to guides who may work across multiple industry sectors as employees, volunteers, or independent contractors. They may operate within a single site, or in a particular city, region or tourist precinct, but often move across sites, cities and regions. Guides apply discretion and judgement within established organisational procedures, and take a lead role without supervision when guiding a tour or activity. Sometimes guides are the owner-operators of small tour operations. Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru-

Elements & Learning Outcomes

E1Plan guiding activity.

0129.E1.O1Identify key guide information sources and contacts.

0129.E1.O2Review required roles and responsibilities for prospective guiding activity.

0129.E1.O3Plan resource, labour and logistical aspects of the guiding activity.

0129.E1.O4Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.

E2Communicate with tourism industry operators.

0129.E2.O1Liaise with internal and external stakeholders to organise all aspects of the guiding activity.

0129.E2.O2Negotiate with tourism industry operators to achieve mutual understanding and agree on details relevant to guiding activities.

0129.E2.O3Provide accurate information and explanations about customer requirements and special requests.

0129.E2.O4Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.

E3Guide tours or activities.

0129.E3.O1Conduct guiding activities according to legal, industry and safety requirements.

0129.E3.O2Actively participate in risk assessment as an integral part of work activities.

0129.E3.O3Take account of ethical considerations for particular contexts.

0129.E3.O4Support sustainable work practices.

E4Develop guiding skills and knowledge.

0129.E4.O1Identify and use opportunities to update knowledge and skills required by guides.

0129.E4.O2Maintain knowledge of technologies used by guides.

0129.E4.O3Identify and access sources of guide support when required.

0129.E4.O4Share knowledge with colleagues to enhance quality of service provided to customers.