Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Lead tour groups

KHU-TOU-0131

Australian Equivalent

SITTGDE016

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups. This unit can apply to any situation where a guide or tour manager is involved in delivering a tour or activity to a group of customers. This could include tours of single sites or tours that include multiple products and sites. It is relevant in industries where group tours or activities take place in museums, galleries, libraries, places of historical or cultural significance, performing arts centres or zoos; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes. Leading tour groups requires organisation

Elements & Learning Outcomes

E1Coordinate group movements.

0131.E1.O1Maintain tour schedule through effective communication with group.

0131.E1.O2Use techniques to promptly attract group attention when required.

0131.E1.O3Courteously advise group about ways in which minimum disruption and disturbance can be caused to other people and environment.

0131.E1.O4Complete physical group movements in an orderly manner and checking group numbers at appropriate times.

0131.E1.O5Advise group members of procedures if individuals become separated from the group.

0131.E1.O6Provide instructions in a manner and pace appropriate to the group and encourage members to seek clarification where necessary.

0131.E1.O7Locate lost or late group members, ensure they re-join the group and are reminded of need to comply with group movements in future.

E2Encourage group morale and goodwill.

0131.E2.O1Use techniques to build group cohesion during the tour.

0131.E2.O2Balance needs of individuals and group in the conduct of the tour.

0131.E2.O3Respond to problems in a manner likely to optimise the goodwill and morale of the group.