Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Source and use information on the tourism and travel industry

KHU-TOU-0140

Australian Equivalent

SITTIND003

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry. This unit applies to all tourism and travel sectors and people working at different levels. Managers use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance. The

Elements & Learning Outcomes

E1Source and use industry information.

0140.E1.O1Identify sources of information on the structure and operation of the tourism and travel industry.

0140.E1.O2Access specific information of relevance to the tourism and travel industry to assist operational duties.

0140.E1.O3Obtain information on features of current and emerging tourism products and services relevant to job role.

0140.E1.O4Apply knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.

E2Source and use compliance information.

0140.E2.O1Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.

0140.E2.O2Seek information on industry quality assurance schemes and apply it to benefit own organisation.

0140.E2.O3Access and apply information on career planning and equal employment opportunity (EEO) law.

0140.E2.O4Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.

E3Source and use information on tourism and travel technology.

0140.E3.O1Source and access information on current and emerging technologies that impact on operational duties.

0140.E3.O2Use information on technology to suggest new and improved workplace practices.

0140.E3.O3Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.

E4Update personal and organisational knowledge of the tourism and travel industry.

0140.E4.O1Identify and use a range of opportunities to update knowledge of the tourism and travel industry.

0140.E4.O2Monitor current issues and trends for the industry.

0140.E4.O3Share current tourism and travel issues and trends with colleagues.