Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Develop culturally appropriate tourism operations

KHU-TOU-0149

Australian Equivalent

SITTPPD019

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to plan strategically for culturally appropriate business operations. It requires the ability to establish and operate a culturally appropriate tourism operation and to monitor its impact on local communities. The unit applies to those in the tourism industry with managerial responsibilities in strategic planning and product development. Planning may be for a whole region or local area or for a particular venue, organisation, event or product. The unit is particularly relevant to those organisations whose products involve substantial cultural content, the inclusion of visits to culturally sensitive sites, or a high level of interaction between people of different cultures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and

Elements & Learning Outcomes

E1Plan for culturally appropriate tourism operations.

0149.E1.O1Identify cultural issues for consideration at commencement of planning process.

0149.E1.O2Consult individuals and communities about potential cultural issues and incorporate views into planning process.

0149.E1.O3Analyse economic and social community impacts and develop responses that provide social and economic returns to the community.

0149.E1.O4Proactively seek opportunities for new, innovative and more sustainable approaches.

0149.E1.O5Develop strategies that balance cultural appropriateness and economic viability.

E2Implement culturally appropriate tourism operations.

0149.E2.O1Develop codes of practice and procedures that show respect for cultural values, avoid cultural stereotyping and take account of intellectual property issues.

0149.E2.O2Conduct operations according to codes of practice and encourage participation from host communities.

0149.E2.O3Educate colleagues about other cultures and societies during the development process.

0149.E2.O4Promote the need for culturally appropriate behaviour throughout the organisation and with customers.

E3Evaluate operations.

0149.E3.O1Monitor and assess operations to ensure culturally appropriate practices are maintained.

0149.E3.O2Conduct regular consultation with stakeholders to obtain feedback.

0149.E3.O3Deal with operational issues and consider changes to continuously improve organisational practices.