Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide advice on international destinations

KHU-TOU-0156

Australian Equivalent

SITTTVL002

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. International destinations and their features can include any sold by a travel organisation. Travel operators, such as travel agents and tour wholesalers, can specialise in one international destination or cover multiple destinations. The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information. The unit applies to frontline sales and

Elements & Learning Outcomes

E1Develop knowledge of international destinations.

0156.E1.O1Identify and access information sources that provide current and accurate information on international destinations.

0156.E1.O2Identify and obtain information on functional or operational features of the international destination that meet different customer needs.

0156.E1.O3Obtain key information on social, cultural and geographical features and current health and safety features of the international destination.

0156.E1.O4Record and store destination information for future use.

E2Update knowledge of international destinations.

0156.E2.O1Use formal and informal research to update destination knowledge.

0156.E2.O2Seek feedback from colleagues and customers on their experience with international destinations to gain first-hand information.

0156.E2.O3Share updated information with colleagues.

E3Provide information and advice on specific international destinations.

0156.E3.O1Identify the specific information and advice needs of the customer.

0156.E3.O2Provide current and accurate destination information and advice.

0156.E3.O3Provide an appropriate scope and depth of information to meet customer needs.

0156.E3.O4Present information and advice in a clear format and style.

0156.E3.O5Refer customers to current sources of health, safety and regulatory information.