Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Prepare customer quotations

KHU-TOU-0159

Australian Equivalent

SITTTVL005

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. The unit applies to any travel industry organisation and quotations can be for any international or domestic product. The organisation could be a principal (the supplier) or an agent quoting on products and services on behalf of the principal. It applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, reservations sales agents, and owner-operators of small travel organisations. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Terr

Elements & Learning Outcomes

E1Calculate costs of products and services.

0159.E1.O1Create client profile to administer customer details and requirements.

0159.E1.O2Source, select and interpret product and costing information to prepare quotation.

0159.E1.O3Calculate commissions or mark-up net costs according to organisational procedures to determine a profitable selling price.

0159.E1.O4Use relevant system to calculate any additional taxes, special fees and other charges.

0159.E1.O5Use relevant system to calculate any required currency conversions.

0159.E1.O6Check product or service package or itinerary calculation against all individual product and service components.

0159.E1.O7Determine final cost of product or service package or itinerary and record on client profile according to organisational procedures.

E2Provide quotations to customer.

0159.E2.O1Prepare quotation to reflect required customer inclusions.

0159.E2.O2Promptly provide quotation to customer according to organisational procedures and formats.

0159.E2.O3Include accurate details of cost of product and service provision, and conditions and limitations of quotation.

0159.E2.O4Offer secondary quotations with options, as appropriate.

0159.E2.O5Record details of quotation accurately and file according to organisational procedures.

0159.E2.O6Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

E3Update and record quotations.

0159.E3.O1Adjust and update quotations to take account of changed requests or arrangements.

0159.E3.O2Provide most up-to-date quotation to customer inclusive of current conditions and limitations.

0159.E3.O3Record all details of adjusted quotations and file.