Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Use a computerised reservations or operations system

KHU-TOU-0161

Australian Equivalent

SITTTVL007

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units. The unit applies to any business operating in the travel industry and any computerised system used to manage international or domestic product sales. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, reservations sales agents and owner-operators of small travel organisations. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Aust

Elements & Learning Outcomes

E1Access and manipulate system information.

0161.E1.O1Access and interpret system displays.

0161.E1.O2Use system features to access information required to administer reservations.

E2Use computer system features to create and administer reservations.

0161.E2.O1Check availability of required product or service according to system functions.

0161.E2.O2Create new reservations containing accurate customer details.

0161.E2.O3Input customer details in the format required by the system.

0161.E2.O4Retrieve bookings using the format required by the system.

0161.E2.O5Make and save accurate updates and amendments to reservations.

0161.E2.O6Reinstate, duplicate or split reservations as required.

0161.E2.O7Save, print and file required reservation details.

E3Send and receive communications.

0161.E3.O1Create and process accurate communications to industry colleagues using system functions.

0161.E3.O2Access and interpret communications from industry colleagues.

E4Administer sales and operations functions using the system.

0161.E4.O1Use system capabilities to manage the particular sales or operational need.

0161.E4.O2Use system capabilities to manage required accounting processes for reservations.

0161.E4.O3Produce reports to meet sales and operational needs.

0161.E4.O4Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.