Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Source airfares and issue tickets for domestic flights

KHU-TOU-0162

Australian Equivalent

SITTTVL008

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to create flight itineraries, source airfares for domestic air travel, issue tickets and process re-issues or cancellations. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs. The unit applies to travel industry organisations that sell domestic airfares such as travel agencies, tour wholesalers and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, ticketing consultants, consolidator ticketing officers, reservations sales agents and owner-operators of small travel organisations. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legisl

Elements & Learning Outcomes

E1Interpret domestic airfare information.

0162.E1.O1Identify and access sources of fare information.

0162.E1.O2Interpret information on domestic flights, fares and conditions applicable to specific fares.

E2Create domestic flight itineraries, source airfares and issue tickets.

0162.E2.O1Identify domestic flight options to meet customer needs.

0162.E2.O2Create flight itineraries and source airfares for direct and connecting domestic flights.

0162.E2.O3Source costs for airfares to meet customer needs.

0162.E2.O4Calculate taxes, fees and surcharges.

0162.E2.O5Check calculations for accuracy.

0162.E2.O6Compare domestic airfares and quote optimum airfare that meets customer needs.

0162.E2.O7Issue ticket according to customer requirements.

E3Document and maintain records of calculations.

0162.E3.O1Record full details of the calculated airfare.

0162.E3.O2Minimise use of printed materials and maximise electronic record keeping to reduce waste.

E4Process ticket re-issues and cancellations.

0162.E4.O1Confirm changed customer requirements.

0162.E4.O2Check fare conditions and advise customer.

0162.E4.O3Confirm client wishes to proceed with change.

0162.E4.O4Re-issue or cancel ticket according to customer requirements in accordance with fare conditions.

0162.E4.O5Issue applicable refund or airline credit according to airline conditions.