0174.E1.O1Obtain and verify descriptions and relevant details of lost or found item.
0174.E1.O2Tag found item and place in designated location.
0174.E1.O3Use lost and found register to record details of item.
SKILLS PORTAL
ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
Cambodian Skills Delivery Model
SEAL National Course Catalogue · MLVT / National Training Board
54
Sector Frameworks
1,164
Qualifications
15,161
Competency Units
10,938
Elements
41,782
Learning Outcomes
2,822
Assessment Packages
Provide lost and found services
KHU-TOU-0174
Australian Equivalent
SITXCCS012
Elements
3
Learning Outcomes
12
This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost or found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation. The unit applies to frontline operations personnel working in a range of tourism, travel, hospitality, events and entertainment contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements & Learning Outcomes
30174.E2.O1Conduct all communication with property owner in a professional manner.
0174.E2.O2Provide details of organisational procedures and obligations for lost or found item.
0174.E2.O3Investigate and trace lost item.
0174.E2.O4Investigate and confirm ownership of found item.
0174.E2.O5Verify claimant identification before release of found item.
0174.E2.O6Obtain claimant signature for collection of claimed item.
0174.E3.O1Update lost and found register to reflect investigation and collection of items.
0174.E3.O2Complete lost and found reports according to organisational procedures.
0174.E3.O3Recommend improvements to lost and found procedures as required.