Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide club reception services

KHU-TOU-0175

Australian Equivalent

SITXCCS013

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to provide reception services in a licensed club environment. It requires the ability to deliver quality customer service while assisting customers to comply with club and legislative licensing requirements. The unit applies to all types of licensed clubs, including sporting, entertainment, social, workers’ and Returned and Services League (RSL) clubs. It applies to frontline customer service personnel who operate with some level of independence and under limited supervision. This includes club receptionists, front desk receptionists and doorpersons. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit

Elements & Learning Outcomes

E1Provide information on club services and process memberships.

0175.E1.O1Provide advice and information on club services and facilities to members, guests and visitors.

0175.E1.O2Explain membership requirements and rules to members, guests and visitors in a professional manner.

0175.E1.O3Explain membership application forms to applicants and assist with form completion.

0175.E1.O4Calculate and process membership payments.

0175.E1.O5Issue correct proof of membership documentation.

0175.E1.O6Use club reception technology to assist with providing services to members and guests.

E2Monitor entry to club.

0175.E2.O1Check proof of membership upon entry to the club.

0175.E2.O2Assist guests and visitors to sign in according to government and organisational requirements.

0175.E2.O3Check member, guest and visitor compliance with dress and age regulations.

0175.E2.O4Refuse entry to non-compliant members, guests and visitors.

0175.E2.O5Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.