Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Use a computerised booking system

KHU-TOU-0179

Australian Equivalent

SITXCCS017

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to use a computerised booking system to create bookings for products and services. The unit covers the computer skills required to use booking functions and system capabilities and not the related sales skills which are found in other units. The unit applies to frontline sales and operations personnel in any type of business that takes bookings for products or services, and who operate with some level of independence and under limited supervision. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Use computerised system features to create and administer bookings.

0179.E1.O1Use system features to check availability of required product or service.

0179.E1.O2Create new bookings containing accurate customer details.

0179.E1.O3Input customer details in the format required by the system.

0179.E1.O4Retrieve bookings using the format required by the system.

0179.E1.O5Make updates and amendments to bookings as required.

0179.E1.O6Save and file bookings details according to organisational policies and procedures.

E2Send and receive communications.

0179.E2.O1Create and process accurate communications to colleagues using system functions.

0179.E2.O2Access and interpret communications from colleagues.

E3Administer sales and operations functions using the system.

0179.E3.O1Use system capabilities to undertake sales or operational tasks.

0179.E3.O2Use system capabilities to manage required accounting processes for bookings according to organisational policies and procedures.

0179.E3.O3Produce reports according to organisational requirements.

0179.E3.O4Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.