Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Prepare quotations

KHU-TOU-0181

Australian Equivalent

SITXCCS019

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. The unit applies to any type of organisation and quotations can be for any product or service. It applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Calculate costs of products and services.

0181.E1.O1Create customer file to administer customer details and requirements.

0181.E1.O2Source, select and interpret product or service costing information to prepare quotation.

0181.E1.O3Calculate commissions or mark-up net costs according to organisational procedures to determine a profitable selling price.

0181.E1.O4Calculate any additional taxes, fees or other charges.

0181.E1.O5Check product or service package cost calculation against all individual product and service components.

0181.E1.O6Determine final cost of product or service package and record on customer file according to organisational procedures.

E2Provide quotations to customer.

0181.E2.O1Prepare quotation to reflect customer requirements and provide to customer according to organisational procedures and formats.

0181.E2.O2Include accurate details of cost of product and service provision, and conditions and limitations of quotation.

0181.E2.O3Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

E3Update and record quotations.

0181.E3.O1Adjust and update quotations to take account of changed customer requests or arrangements.

0181.E3.O2Provide most up-to-date quotation to customer inclusive of current conditions and limitations.

0181.E3.O3Record all details of adjusted quotations on customer file.