0188.E1.O1Consider impacts on business operation through early identification of triggers for a downturn in business.
0188.E1.O2Access and interpret information relevant to crisis.
0188.E1.O3Identify and acknowledge internal and external crises.
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Assessment Packages
Manage a business continuity crisis
KHU-TOU-0188
Australian Equivalent
SITXCRI004
Elements
4
Learning Outcomes
22
This unit describes the performance outcomes, skills and knowledge required to identify the ramifications of a crisis on business continuity and to respond with strategies that ensure the financial viability of the organisation. It requires the ability to identify and interpret information relevant to the crisis and the business operation, and to assess and adapt business operations to manage the crisis. Managing business continuity is a complex process which involves the use of a range of interrelated skills, such as financial analysis, budgeting, developing operational plans and adapting the provision of products to meet the needs of a market in crisis. These skills are covered in other units. This unit applies to all tourism, travel, hospitality and event sectors and to any size organisation. The crisis could be of a magnitude that affects the operation of an entire organisation, depa
Elements & Learning Outcomes
40188.E2.O1Involve key people in assessment of crisis.
0188.E2.O2Review business documents to determine current financial and operational status of organisation.
0188.E2.O3Produce new financial forecasts based on known information about crisis.
0188.E2.O4Produce forecast options based on reasonable and worst-case predictions of impacts.
0188.E2.O5Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.
0188.E2.O6Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.
0188.E3.O1Develop and implement emergency operational plan to manage the crisis.
0188.E3.O2Involve key people in managing business crisis and integrate their perspectives.
0188.E3.O3Implement accepted recommendations for changing business operations.
0188.E3.O4Communicate new practices to key people including external suppliers.
0188.E3.O5Re-align staffing arrangements to control wage costs.
0188.E3.O6Gain staff confidence in current managerial activity and commitment to the organisation in crisis.
0188.E3.O7Re-align products and services to meet current market needs.
0188.E3.O8Re-negotiate with suppliers to achieve optimum profitability during crisis.
0188.E3.O9Implement promotional and public relations activities to ensure consumer confidence.
0188.E4.O1Monitor business activity and profitability throughout all stages of crisis.
0188.E4.O2Seek internal and external feedback on effectiveness of emergency business operations.
0188.E4.O3Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.
0188.E4.O4Continually adapt business operations to ensure business continuity.