Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Roster staff

KHU-TOU-0201

Australian Equivalent

SITXHRM008

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets. This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments. It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. The unit applies to all tourism, travel, hospitality and event sectors. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and

Elements & Learning Outcomes

E1Develop staff rosters.

0201.E1.O1Develop rosters according to relevant industrial agreements, other considerations and wage budgets.

0201.E1.O2Maximise operational and customer service efficiency while minimising wage costs.

0201.E1.O3Combine duties where appropriate to ensure effective use of staff.

0201.E1.O4Roster teams with complementary skills mix to meet operational requirements.

0201.E1.O5Take account of social and cultural considerations and broader organisational policies that affect staff rosters.

0201.E1.O6Consult with colleagues to obtain their input into rosters.

0201.E1.O7Use roster systems and equipment to administer rosters.

E2Present and communicate rosters.

0201.E2.O1Present rosters in required formats to ensure clarity of information according to organisational standards.

0201.E2.O2Communicate rosters to appropriate colleagues within designated timeframes.

E3Maintain rostering records.

0201.E3.O1Administer records of shift time completed by employees or contractors.

0201.E3.O2Maintain staff rostering records according to organisational procedures.

E4Evaluate rosters.

0201.E4.O1Monitor effectiveness of rosters in consultation with colleagues.

0201.E4.O2Identify ways in which rosters and roster development processes may be improved and take appropriate action.