0202.E1.O1Act as a positive role model through individual performance.
0202.E1.O2Show support for and commitment to organisational goals in day-to-day work performance.
0202.E1.O3Interact with team members in a positive and professional manner.
SKILLS PORTAL
ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
Cambodian Skills Delivery Model
SEAL National Course Catalogue · MLVT / National Training Board
54
Sector Frameworks
1,164
Qualifications
15,161
Competency Units
10,938
Elements
41,782
Learning Outcomes
2,822
Assessment Packages
Lead and manage people
KHU-TOU-0202
Australian Equivalent
SITXHRM009
Elements
3
Learning Outcomes
16
This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, and operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements & Learning Outcomes
30202.E2.O1Develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team.
0202.E2.O2Communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work.
0202.E2.O3Encourage teams and individuals to develop innovative approaches to work.
0202.E2.O4Model and encourage open and supportive communication within the team.
0202.E2.O5Seek and share information from the wider business environment with the team.
0202.E2.O6Represent team interests in the wider business environment.
0202.E2.O7Seek feedback from team members and implement changes within the bounds of organisational goals and policies.
0202.E3.O1Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome the identified barriers.
0202.E3.O2Evaluate team member skills and provide opportunities for individual development.
0202.E3.O3Monitor team performance to ensure progress towards achievement of goals.
0202.E3.O4Provide mentoring and coaching to support team members.
0202.E3.O5Motivate individuals and teams to achieve optimum performance.
0202.E3.O6Provide recognition and rewards for team achievements.