Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Manage volunteers

KHU-TOU-0204

Australian Equivalent

SITXHRM011

Elements

Learning Outcomes

This unit covers the performance outcomes, skills and knowledge required to manage a volunteer workforce, maximising the retention of its members. It requires the ability to determine and evaluate volunteer staffing requirements, and coordinate the recruitment and training of volunteers. The unit applies to individuals working in any industry who need to manage volunteer involvement in business or community activities. It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff, and operational supervisors and managers. It is particularly relevant in the community, cultural, sporting, events and tourism sectors where volunteers feature prominently as part of the workforce, both as part of one-off events and ongoing activities. The skills in this unit must be applied in accordance with Commonwealth and State/Territory

Elements & Learning Outcomes

E1Research, determine and define needs for volunteer involvement.

0204.E1.O1Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.

0204.E1.O2Assess benefits, costs and risks to the organisation of volunteer involvement.

0204.E1.O3Establish and assess requirements and impacts of relevant legislation and industry codes.

0204.E1.O4Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.

E2Undertake volunteer recruitment.

0204.E2.O1Identify and incorporate consideration of volunteer social and other motivations in work design programs.

0204.E2.O2Develop appropriate position descriptions based on review of volunteer roles.

0204.E2.O3Identify key target areas from which volunteers might be recruited.

0204.E2.O4Establish and incorporate volunteer rewards into recruitment program.

0204.E2.O5Recruit volunteers according to organisational need.

0204.E2.O6Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.

E3Maximise volunteer retention.

0204.E3.O1Develop a climate of recognition and support for volunteers through representation in the wider environment.

0204.E3.O2Identify and incorporate individual requirements of volunteers into work role design.

0204.E3.O3Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.

0204.E3.O4Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.

0204.E3.O5Identify and evaluate areas of concern and initiate follow up action.