Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Monitor staff performance

KHU-TOU-0205

Australian Equivalent

SITXHRM012

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and conduct structured performance appraisals and formal counselling sessions. The unit applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. It applies to all tourism, travel, hospitality and event sectors. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Monitor staff performance and provide feedback.

0205.E1.O1Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms.

0205.E1.O2Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues.

0205.E1.O3Regularly provide colleagues with guidance and support to enhance their work performance.

0205.E1.O4Provide recognition and rewards for achievements and outstanding performance.

0205.E1.O5Identify need for further coaching or training and organise according to organisational policies.

E2Recognise and resolve performance problems.

0205.E2.O1Identify and investigate performance problems.

0205.E2.O2Use feedback and coaching to address performance problems.

0205.E2.O3Discuss and agree on possible solutions with the colleague.

0205.E2.O4Follow-up outcomes of informal counselling through review in the workplace.

0205.E2.O5Organise and conduct a formal counselling session when needed according to required procedures.

E3Implement performance management systems.

0205.E3.O1Implement formal performance management systems.

0205.E3.O2Conduct individual performance evaluations openly and fairly.

0205.E3.O3Complete and file performance management records.

0205.E3.O4Agree on courses of action with colleagues and follow-up in workplace.