Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Monitor work operations

KHU-TOU-0213

Australian Equivalent

SITXMGT004

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Monitor and improve workplace operations.

0213.E1.O1Monitor efficiency and service levels through close contact with day-to-day operations.

0213.E1.O2Ensure workplace operations support overall organisational goals and quality assurance initiatives.

0213.E1.O3Identify quality problems and issues and make appropriate adjustments to procedures and systems, with relevant approvals.

0213.E1.O4Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies and other innovations.

0213.E1.O5Provide feedback to colleagues and management to inform future planning.

0213.E1.O6Identify and take opportunities to evaluate current and emerging industry trends and practices for relevance to own work situation.

0213.E1.O7Assess and respond to opportunities to improve sustainability of day-to-day operations.

E2Plan and organise workflow.

0213.E2.O1Assess current workloads, and schedule work to maximise efficiency and customer service quality within budget constraints.

0213.E2.O2Delegate work according to principles of delegation.

0213.E2.O3Assess workflow and progress against agreed objectives and timelines.

0213.E2.O4Assist colleagues in prioritising workload through supportive feedback and coaching.

0213.E2.O5Provide timely input to appropriate management regarding staffing needs.

E3Monitor and support team members.

0213.E3.O1Monitor team and individual performance against agreed goals and objectives.

0213.E3.O2Proactively share information, knowledge and experiences with team members.

0213.E3.O3Challenge and test ideas within the team in a positive and collaborative way.

0213.E3.O4Provide feedback, coaching and support to team members.

0213.E3.O5Complete and submit organisational records as required.

E4Solve problems and make decisions.

0213.E4.O1Identify and analyse workplace problems from an operational and customer service perspective.

0213.E4.O2Initiate short-term actions to resolve immediate problems where appropriate.

0213.E4.O3Analyse problems for long-term impact, and assess and action potential solutions in consultation with relevant colleagues.

0213.E4.O4Encourage individuals who raise problems to participate in solving the problems.

0213.E4.O5Take follow-up action to monitor effectiveness of solutions.