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ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA

Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board
អត្តសញ្ញាណប័ណ្ណសិក្សាអាស៊ីអាគ្នេយ៍ការរៀនសូត្រពេញមួយជីវិត • អធិបតេយ្យដោយការរចនាSEALSOUTH EAST ASIA LEARNING IDENTIFIERកម្ពុជា២០២៦
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Sector Frameworks
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Qualifications
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Competency Units
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Elements
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Learning Outcomes
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Assessment Packages

Certificate IV in Travel and Tourism

KHQ-TOU4-001 · Delivery Course: KHC-TOU4-001

Level 4 · Technical Certificate 3FULL DEPTH
Australian Equivalent
SIT40125Certificate IV in Travel and Tourism
AQF Equivalent
Certificate IV
AU Release
1
DSC
This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.  

Units packaged in this qualification

84
KHU-TOU-0141Source and use information on the holiday park and resort industryAU: SITTIND004KHU-TOU-0140Source and use information on the tourism and travel industryAU: SITTIND003KHU-TOU-0177Enhance customer service experiencesAU: SITXCCS015KHU-TOU-0183Show social and cultural sensitivityAU: SITXCOM007KHU-TOU-0186Manage conflictAU: SITXCOM010KHU-TOU-0190Interpret financial informationAU: SITXFIN008KHU-TOU-0200Coach others in job skillsAU: SITXHRM007KHU-TOU-0226Implement and monitor work health and safety practicesAU: SITXWHS007KHU-TOU-0155Access and interpret product informationAU: SITTTVL001KHU-TOU-0156Provide advice on international destinationsAU: SITTTVL002KHU-TOU-0157Provide advice on Australian destinationsAU: SITTTVL003KHU-TOU-0158Sell tourism products or servicesAU: SITTTVL004KHU-TOU-0159Prepare customer quotationsAU: SITTTVL005KHU-TOU-0160Book tourism products and process documentationAU: SITTTVL006KHU-TOU-0161Use a computerised reservations or operations systemAU: SITTTVL007KHU-TOU-0162Source airfares and issue tickets for domestic flightsAU: SITTTVL008KHU-TOU-0163Construct international airfaresAU: SITTTVL009KHU-TOU-0164Construct advanced international airfaresAU: SITTTVL010KHU-TOU-0165Provide specialist advice on cruisesAU: SITTTVL011KHU-TOU-0172Provide visitor informationAU: SITXCCS010KHU-MAR-0108Apply basic survival skills in the event of vessel abandonmentAU: MARF060KHU-MAR-0097Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)AU: MARF043KHU-TOU-0131Lead tour groupsAU: SITTGDE016KHU-TOU-0132Prepare and present tour commentaries or activitiesAU: SITTGDE017KHU-TOU-0133Develop and maintain the general and regional knowledge required by guidesAU: SITTGDE018KHU-TOU-0134Research and share information on Australian Indigenous culturesAU: SITTGDE019KHU-TOU-0135Prepare specialised interpretive content on flora, fauna and landscapeAU: SITTGDE020KHU-TOU-0136Prepare specialised interpretive content on marine environmentsAU: SITTGDE021KHU-TOU-0137Prepare specialised interpretive content on cultural and heritage environmentsAU: SITTGDE022KHU-TOU-0138Coordinate and operate toursAU: SITTGDE023KHU-TOU-0150Load touring equipment and suppliesAU: SITTTOP006KHU-TOU-0151Provide outdoor cateringAU: SITTTOP007KHU-TOU-0152Allocate tour or activity resourcesAU: SITTTOP008KHU-TOU-0153Set up and operate a camp siteAU: SITTTOP009KHU-TOU-0154Operate tours in a remote areaAU: SITTTOP010KHU-TLI-0154Operate four wheel drive vehicleAU: TLIC0023KHU-TLI-0169Operate commercial vehicleAU: TLIC1051KHU-TLI-0195Operate coach/busAU: TLIC3042KHU-TOU-0142Package tourism productsAU: SITTPPD012KHU-TOU-0143Develop interpretive activitiesAU: SITTPPD013KHU-TOU-0144Coordinate and operate sustainable tourism activitiesAU: SITTPPD014KHU-TOU-0145Develop in-house recreational activitiesAU: SITTPPD015KHU-SIF-0014Evaluate building and grounds maintenance and development needsAU: SIFCBGM007KHU-SIF-0015Coordinate building and grounds maintenance and developmentAU: SIFCBGM008KHU-SIS-0002Manage pool water qualityAU: SISCAQU016KHU-TOU-0207Purchase goodsAU: SITXINV007KHU-BSB-0231Plan and apply time managementAU: BSBPEF202KHU-BSB-0011Make presentationsAU: BSBCMM411KHU-BSB-0369Write complex documentsAU: BSBWRT411KHU-TOU-0185Address protocol requirementsAU: SITXCOM009KHU-BSB-0310Design and produce business documentsAU: BSBTEC301KHU-BSB-0312Create electronic presentationsAU: BSBTEC303KHU-BSB-0314Design and produce complex spreadsheetsAU: BSBTEC402KHU-BSB-0389Promote workplace cyber security awareness and best practicesAU: BSBXCS402KHU-BSB-0392Contribute to cyber security incident responsesAU: BSBXCS405KHU-SIR-0093Manage disrespectful, aggressive or abusive customersAU: SIRXCEG008KHU-SIR-0094Manage workplace responses to disrespectful aggressive or abusive customer behaviour.AU: SIRXCEG009KHU-TOU-0179Use a computerised booking systemAU: SITXCCS017KHU-TOU-0180Make bookings and process documentationAU: SITXCCS018KHU-TOU-0181Prepare quotationsAU: SITXCCS019KHU-TOU-0187Respond to a customer in crisisAU: SITXCRI003KHU-SIR-0126Maintain ethical and professional standards when using social media and online platformsAU: SIRXOSM002KHU-SIR-0127Use social media and online toolsAU: SIRXOSM003KHU-SIR-0129Develop a basic website for customer engagementAU: SIRXOSM005KHU-BSB-0300Participate in sustainable work practicesAU: BSBSUS211KHU-BSB-0046Report on financial activityAU: BSBFIN401KHU-TOU-0189Process financial transactionsAU: SITXFIN007KHU-TOU-0191Manage finances within a budgetAU: SITXFIN009KHU-HLT-0067Provide First AidAU: HLTAID011KHU-HLT-0069Provide First Aid in remote or isolated siteAU: HLTAID013KHU-TOU-0211Conduct oral communication in a language other than EnglishAU: SITXLAN008KHU-TOU-0212Read and write information in a language other than EnglishAU: SITXLAN009KHU-BSB-0168Assess marketing opportunitiesAU: BSBMKG431KHU-BSB-0179Conduct e-marketing communicationsAU: BSBMKG442KHU-BSB-0322Build and maintain business relationshipsAU: BSBTWK401KHU-TOU-0216Coordinate production of brochures and marketing materialsAU: SITXMPR009KHU-TOU-0217Create a promotional display or standAU: SITXMPR010KHU-TOU-0218Plan and implement sales activitiesAU: SITXMPR011KHU-TOU-0219Coordinate marketing activitiesAU: SITXMPR012KHU-TOU-0220Participate in cooperative online marketing initiativesAU: SITXMPR013KHU-TOU-0201Roster staffAU: SITXHRM008KHU-TOU-0202Lead and manage peopleAU: SITXHRM009KHU-TOU-0213Monitor work operationsAU: SITXMGT004KHU-TOU-0225Identify hazards, assess and control safety risksAU: SITXWHS006
SEAL — South East Asia Learning Identifier & Skills Portal · Prepared for MLVT Executive approval and TVET institute review · Derived from the Australian National Training Register (training.gov.au, CC-BY) and aligned to the Cambodian Qualifications Framework and DSC Standard Training Packages · Delivered via Gibble SMS · July 2026