Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide specialist advice on cruises

KHU-TOU-0165

Australian Equivalent

SITTTVL011

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options. The unit applies to travel operators, such as travel agencies and tour wholesalers, and in particular to those which specialise in the sale of extended domestic and international cruise products. Cruises can include ocean, river, adventure, expedition and niche cruises. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this un

Elements & Learning Outcomes

E1Source information on cruise operations and trends.

0165.E1.O1Source information on cruise ship design and features.

0165.E1.O2Research current and emerging product development and market trends for domestic and international cruises.

0165.E1.O3Identify cruise industry regulatory issues that affect cruise operations and customer participation.

E2Develop knowledge of cruise destinations.

0165.E2.O1Identify and access information sources for current and accurate information on domestic and international cruise regions and destinations.

0165.E2.O2Source information on cruise lines and product diversity within regions and identify appeal for a diversity of customer types.

0165.E2.O3Obtain information on key operational features of cruise destinations.

0165.E2.O4Source information on features and appeal of key ports of call of cruise destinations.

0165.E2.O5Obtain information on features of turnaround ports for cruise destinations.

E3Develop knowledge of cruise itineraries.

0165.E3.O1Obtain and interpret information on cruise itineraries to meet different customer needs.

0165.E3.O2Source information on features and benefits of shore excursion options for specific cruises.

0165.E3.O3Identify shore excursions operated by cruise line or local agent and evaluate merits of each in meeting the needs of diverse customer types.

0165.E3.O4Obtain and interpret information on pre- and post-cruise transportation, accommodation and touring options and packages.

0165.E3.O5Interpret jargon or specifications in product information and accurately apply them to sales and booking activities.

E4Research aspects of on-board ship life.

0165.E4.O1Identify features and benefits of on-board accommodation options, including location and categories.

0165.E4.O2Seek information on food and beverage venues and options, including pre-purchased packages.

0165.E4.O3Obtain information on facilities and services available on board.

0165.E4.O4Evaluate on-board activities and entertainment options for different types of cruise customers.

0165.E4.O5Anticipate customer questions and establish scope of information to service diverse customer types.

E5Provide information and advice on cruise options.

0165.E5.O1Accurately identify the specific information and advice needs of the customer.

0165.E5.O2Use information when selling to provide targeted advice on features and benefits of cruise products and destinations to promote a positive image of cruises and counter customer purchasing objections.

0165.E5.O3Provide appropriate scope and depth of information to meet customer needs.

0165.E5.O4Refer customers to current sources of health, safety, visa and regulatory information.