
SKILLS PORTAL
ព្រះរាជាណាចក្រកម្ពុជា · KINGDOM OF CAMBODIA
Cambodian Skills Delivery Model
SEAL National Course Catalogue · MLVT / National Training Board
54
Sector Frameworks
1,164
Qualifications
15,161
Competency Units
10,938
Elements
41,782
Learning Outcomes
2,822
Assessment Packages
Diploma of Travel and Tourism Management
KHQ-TOU5-001 · Delivery Course: KHC-TOU5-001
Level 5 · Higher Diploma of TechnologyFULL DEPTH
Australian Equivalent
SIT50122 — Diploma of Travel and Tourism Management
AQF Equivalent
Diploma
AU Release
2
DSC
—
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Units packaged in this qualification
90KHU-TOU-0141Source and use information on the holiday park and resort industryAU: SITTIND004KHU-BSB-0323Lead diversity and inclusionAU: BSBTWK501KHU-SIR-0131Manage risk to organisational reputation in an online settingAU: SIRXOSM007KHU-TOU-0140Source and use information on the tourism and travel industryAU: SITTIND003KHU-TOU-0177Enhance customer service experiencesAU: SITXCCS015KHU-TOU-0178Develop and manage quality customer service practicesAU: SITXCCS016KHU-TOU-0186Manage conflictAU: SITXCOM010KHU-TOU-0190Interpret financial informationAU: SITXFIN008KHU-TOU-0191Manage finances within a budgetAU: SITXFIN009KHU-TOU-0192Prepare and monitor budgetsAU: SITXFIN010KHU-TOU-0202Lead and manage peopleAU: SITXHRM009KHU-TOU-0213Monitor work operationsAU: SITXMGT004KHU-TOU-0214Establish and conduct business relationshipsAU: SITXMGT005KHU-TOU-0226Implement and monitor work health and safety practicesAU: SITXWHS007KHU-TOU-0152Allocate tour or activity resourcesAU: SITTTOP008KHU-TOU-0155Access and interpret product informationAU: SITTTVL001KHU-TOU-0156Provide advice on international destinationsAU: SITTTVL002KHU-TOU-0157Provide advice on Australian destinationsAU: SITTTVL003KHU-TOU-0158Sell tourism products or servicesAU: SITTTVL004KHU-TOU-0159Prepare customer quotationsAU: SITTTVL005KHU-TOU-0160Book tourism products and process documentationAU: SITTTVL006KHU-TOU-0161Use a computerised reservations or operations systemAU: SITTTVL007KHU-TOU-0162Source airfares and issue tickets for domestic flightsAU: SITTTVL008KHU-TOU-0163Construct international airfaresAU: SITTTVL009KHU-TOU-0164Construct advanced international airfaresAU: SITTTVL010KHU-TOU-0165Provide specialist advice on cruisesAU: SITTTVL011KHU-TOU-0172Provide visitor informationAU: SITXCCS010KHU-TOU-0131Lead tour groupsAU: SITTGDE016KHU-TOU-0132Prepare and present tour commentaries or activitiesAU: SITTGDE017KHU-TOU-0133Develop and maintain the general and regional knowledge required by guidesAU: SITTGDE018KHU-TOU-0134Research and share information on Australian Indigenous culturesAU: SITTGDE019KHU-TOU-0135Prepare specialised interpretive content on flora, fauna and landscapeAU: SITTGDE020KHU-TOU-0136Prepare specialised interpretive content on marine environmentsAU: SITTGDE021KHU-TOU-0137Prepare specialised interpretive content on cultural and heritage environmentsAU: SITTGDE022KHU-TOU-0138Coordinate and operate toursAU: SITTGDE023KHU-TOU-0150Load touring equipment and suppliesAU: SITTTOP006KHU-TOU-0151Provide outdoor cateringAU: SITTTOP007KHU-TOU-0153Set up and operate a camp siteAU: SITTTOP009KHU-TOU-0154Operate tours in a remote areaAU: SITTTOP010KHU-TOU-0218Plan and implement sales activitiesAU: SITXMPR011KHU-TOU-0219Coordinate marketing activitiesAU: SITXMPR012KHU-TLI-0154Operate four wheel drive vehicleAU: TLIC0023KHU-TLI-0169Operate commercial vehicleAU: TLIC1051KHU-TLI-0195Operate coach/busAU: TLIC3042KHU-TOU-0142Package tourism productsAU: SITTPPD012KHU-TOU-0143Develop interpretive activitiesAU: SITTPPD013KHU-TOU-0144Coordinate and operate sustainable tourism activitiesAU: SITTPPD014KHU-TOU-0145Develop in-house recreational activitiesAU: SITTPPD015KHU-TOU-0146Research and analyse tourism dataAU: SITTPPD016KHU-BSB-0223Manage business riskAU: BSBOPS504KHU-TOU-0193Manage physical assetsAU: SITXFIN011KHU-TOU-0199Identify and manage legal risks and comply with lawAU: SITXGLC002KHU-TOU-0215Manage projectsAU: SITXMGT006KHU-TOU-0221Develop and implement marketing strategiesAU: SITXMPR014KHU-BSB-0011Make presentationsAU: BSBCMM411KHU-BSB-0325Manage meetingsAU: BSBTWK503KHU-BSB-0369Write complex documentsAU: BSBWRT411KHU-TOU-0185Address protocol requirementsAU: SITXCOM009KHU-BSB-0310Design and produce business documentsAU: BSBTEC301KHU-BSB-0312Create electronic presentationsAU: BSBTEC303KHU-BSB-0314Design and produce complex spreadsheetsAU: BSBTEC402KHU-BSB-0389Promote workplace cyber security awareness and best practicesAU: BSBXCS402KHU-BSB-0392Contribute to cyber security incident responsesAU: BSBXCS405KHU-TOU-0187Respond to a customer in crisisAU: SITXCRI003KHU-SIR-0093Manage disrespectful, aggressive or abusive customersAU: SIRXCEG008KHU-SIR-0094Manage workplace responses to disrespectful aggressive or abusive customer behaviour.AU: SIRXCEG009KHU-SIR-0126Maintain ethical and professional standards when using social media and online platformsAU: SIRXOSM002KHU-SIR-0127Use social media and online toolsAU: SIRXOSM003KHU-SIR-0129Develop a basic website for customer engagementAU: SIRXOSM005KHU-SIR-0142Develop an ecommerce strategyAU: SIRXSTR001KHU-BSB-0301Implement and monitor environmentally sustainable work practicesAU: BSBSUS411KHU-BSB-0046Report on financial activityAU: BSBFIN401KHU-TOU-0189Process financial transactionsAU: SITXFIN007KHU-HLT-0067Provide First AidAU: HLTAID011KHU-HLT-0069Provide First Aid in remote or isolated siteAU: HLTAID013KHU-TOU-0201Roster staffAU: SITXHRM008KHU-TOU-0203Recruit, select and induct staffAU: SITXHRM010KHU-TOU-0204Manage volunteersAU: SITXHRM011KHU-TOU-0205Monitor staff performanceAU: SITXHRM012KHU-TOU-0211Conduct oral communication in a language other than EnglishAU: SITXLAN008KHU-TOU-0212Read and write information in a language other than EnglishAU: SITXLAN009KHU-BSB-0168Assess marketing opportunitiesAU: BSBMKG431KHU-BSB-0183Plan and monitor direct marketing activitiesAU: BSBMKG544KHU-BSB-0191Design and develop marketing communication plansAU: BSBMKG552KHU-TOU-0216Coordinate production of brochures and marketing materialsAU: SITXMPR009KHU-TOU-0217Create a promotional display or standAU: SITXMPR010KHU-TOU-0220Participate in cooperative online marketing initiativesAU: SITXMPR013KHU-TOU-0222Obtain and manage sponsorshipAU: SITXMPR015KHU-TOU-0223Prepare and present proposalsAU: SITXMPR016KHU-TOU-0225Identify hazards, assess and control safety risksAU: SITXWHS006