Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Conduct oral communication in a language other than English

KHU-TOU-0211

Australian Equivalent

SITXLAN008

Elements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to conduct both predictable and non-routine, varied communications, transactions and interactions in a language other than English. The unit applies to all industry contexts and individuals working in at many different levels of responsibility. This could include frontline, supervisory or management personnel. This unit may be customised for training delivery and assessment of proficiency in any language. This unit does not prepare individuals for the role of a translator or interpreter. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Converse with others in a language other than English.

0211.E1.O1Use techniques to extend interactions with others.

0211.E1.O2Seek and offer additional information and assistance to support quality of communication and service.

0211.E1.O3Support communication with comments on topical familiar matters, workplace business and events.

0211.E1.O4Use non-verbal communication to convey an acceptance of and sensitivity towards others.

E2Provide detailed information and advice in a language other than English.

0211.E2.O1Identify need for detailed information and advice.

0211.E2.O2Convey detailed information and advice using narrative and descriptive statements.

0211.E2.O3Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

0211.E2.O4Use workplace documents, materials and other references to support explanations as required.

E3Respond to unpredictable situations and problems using a language other than English.

0211.E3.O1Provide appropriate advice in response to requests, unpredictable situations and problems.

0211.E3.O2Identify need for and seek assistance from others to better respond to the situation or problem.

0211.E3.O3Identify key facts of problems and facilitate solutions through open communication with relevant people.

0211.E3.O4Provide explanations of problems and their cause, and elaborate on details.

0211.E3.O5Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.

0211.E3.O6Convey appropriate apologies and expressions of regret as required.

E4Conduct negotiations at a functional level in a language other than English.

0211.E4.O1Facilitate negotiations at a functional level through exchange of key information and agreement on details.

0211.E4.O2Provide appropriate explanations about products and services.

0211.E4.O3Achieve mutual understanding and agreement.