Cambodian Skills Delivery Model

SEAL National Course Catalogue · MLVT / National Training Board

Sector Frameworks

1,164

Qualifications

15,161

Competency Units

10,938

Elements

41,782

Learning Outcomes

2,822

Assessment Packages

Provide information on issues and policies

KHU-AGR-0844

Australian Equivalent

AHCWRK408

Elements

Learning Outcomes

This unit of competency describes the skills and knowledge required to provide information on issues and policies, including processing a request for information, and identifying, researching, extracting and recording information in a document or correspondence. The unit applies to individuals who apply specialist skills and knowledge to provide information on issues and policies. This includes applying and communicating non-routine technical solutions to predictable and unpredictable problems. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements & Learning Outcomes

E1Process a request for information on issues and policies

0844.E1.O1Listen actively to the client, and question to clarify and elicit information

0844.E1.O2Record notes from dialogue with the client and from correspondence

0844.E1.O3Document the request using the appropriate recording system

0844.E1.O4Seek and obtain approval to access information and forward requests where appropriate

E2Identify sources and extract information

0844.E2.O1Identify, access and research relevant sources and locations of information

0844.E2.O2Extract relevant information

0844.E2.O3Evaluate workplace policies and documentation relevant to the request

0844.E2.O4Use alternative methods to locate identified gaps in information

E3Evaluate information to meet client request

0844.E3.O1Evaluate information for validity, reliability and appropriateness

0844.E3.O2Engage client in respectful dialogue to clarify information

0844.E3.O3Obtain additional information if required

E4Prepare and finalise document or correspondence

0844.E4.O1Develop, write, format and proofread a document or correspondence

0844.E4.O2Check document or correspondence for accuracy and intention

0844.E4.O3Arrange document or correspondence review and sign off with designated person where required

0844.E4.O4Make a record of document or correspondence

0844.E4.O5Provide document or correspondence to client